Refund policy

Returns and refunds

Please contact Sorgiovanni Motorsport through our store's contact page before returning an item. Include your order number, the item concerned and the reason for your request. For damage, defects or incorrect items, include photographs where possible.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Change-of-mind requests

Please contact us before purchasing if you are unsure about vehicle fitment or specifications. Change-of-mind return requests are assessed individually and are not automatically accepted. This does not affect your rights where goods are faulty, incorrectly supplied or otherwise fail to meet consumer guarantees.

Built-to-order and customised products

If you need to cancel or change an order for a built-to-order or customised product, contact us as soon as possible. We will check the production status and advise whether a change or cancellation is possible. Built-to-order and customised products remain covered by applicable consumer guarantees.

Return arrangements

Contact us for return instructions and the correct return address before sending goods back. We will advise the appropriate return arrangements and responsibility for return costs based on the circumstances and applicable consumer law.

Refunds

When a refund is approved, we will confirm the amount and arrange the refund to the original payment method where possible. Your payment provider may take additional time to process it.